Does Great Garden Plants have guarantee?Updated a year ago
Spring & Summer Guarantee
Here at Great Garden Plants, we've got you covered with our 60-day guarantee. We guarantee that you will be satisfied with your purchase and that your plants will arrive healthy, free of pests and diseases, and true to name.
Have a problem with your plant? We make it easy to place a claim via email, automated claim process, or use the chat bubble. Simply send us a photo of your plant, your order number, and a brief description of the problem within 60 days of receipt of your order. While we do not accept returns, we are happy to issue refunds or send replacements. Refunds are based on the plant cost and do not include shipping charges. Allow up to 2 weeks for processing refunds.
After 60 days, we cannot be responsible for the plants in your care and will not cover problems with overwintering, animals, insects, diseases, improper planting, drought, flooding, poor drainage, etc. Our goal is that you are successful with our plants (and gardening in general), so our expert staff is here to assist you with any problem you may experience.
Any plant shipped dormant in spring is guaranteed to break dormancy, even if it takes longer than 60 days.
Please note: our guarantee does not cover plants grown outside of their recommended growing zones. Verify your USDA zone by clicking 'Growing Zone' in the site navigation and entering your zip code before purchasing.
Did you place an order after September 1? If so, it falls under our fall guarantee. We want to ensure your plants establish in your garden and return the following spring. Therefore, the warranty on your plants is extended to May 31 the next year. Ensure you contact us with images, your order number, and a description of the problem before May 31.