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Shipping FAQs

How big are the plants themselves when you ship them?

Plant size varies widely depending on the variety that you purchase and the time of year. Only on our arborvitae for hedging do we promise a minimum plant height; see each variety's page for more details. The important thing when it comes to purchasi

What are your shipping charges?

Our shipping team is committed to providing the service for our customers, keeping costs low while still providing the careful packaging and rapid shipping that plants require. Our 2023 shipping charges are as follows:. US Order Total // Shipping Cha

How do you ship my order?

Orders to the 48 contiguous states are delivered by FedEx Home Delivery or UPS Ground. Orders to certain provinces in Canada ship with FedEx International Ground. We've had great results with FedEx and UPS think they do a great job in keeping your pl

Can I combine multiple orders to qualify for free shipping?

During periods where we are offering a free shipping promotion, it is possible to combine orders to qualify. However, please call us at 877-447-4769 to add items so that we can apply the discount.

Where do you ship to?

We ship to all 48 of the continental United States, and  Canada. If a species or variety has an agricultural ban in your state or province, you will not be able to check out until you remove it from your cart.

When will I receive my order?

For US orders, we will select, pack, and ship within 2-3 business days of the date you selected at checkout, once your growing zone is opened for the season. All orders ship directly from our dock in West Michigan; how long it takes for your order to

I think part of my order is missing, what should I do?

Larger orders sometimes ship in two or more boxes. These boxes are sometimes delivered at different times. Double-check your tracking to confirm that all boxes in your order are marked as delivered. If all packages are marked as delivered or your ord