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Ordering FAQs

How do I search for plants?

Choosing the right plants for your garden is important!  We suggest using our website search function to search for plants that are best suited for your growing conditions. Click Shop Plants to search by special features or click on the magnified gla

Do you have a wishlist?

We do have a wishlist feature on our website!  Look for the heart symbol and " Add to wishlist" on each product page.  You will have to be signed into your account to be able to save indefinitely and to be able to name and save multiple lists.

When will "sold out" plants restock?

Thank you for your patience!

I placed an order and would like to edit it. How do I do that?

You can edit your order by logging in to your account here. Once you've signed in, click on the order you want to edit:. You may also use this screen to update your contact information, apply a discount code (one per order), or submit a cancellation

I've got plants in my cart and am trying to check out, but your site won't let me. What's going on?

Most likely, the issue is that certain plants in your cart cannot be shipped to your state due to agricultural restrictions. This will prevent you from checking out entirely until the restricted products are removed from your cart. To resolve this is

Trouble Checking Out

Here are some common reasons which might cause issues with checkout:. If you are still having issues please email [email protected], be sure to include:

Zip Code Error

If you have an error with your zip code for selecting a ship date at checkout, please wait 5-10 minutes and then try a hard refresh/clear your cache and try again. Before clearing your cache, first try running the following commands to force a page r

Can I cancel my order?

You can submit a cancellation request for your order by logging in to your account here. Once you've signed in, click on the order you want to cancel:Once you've selected the order you'd like to edit, you'll be brought to the screen below:Select "Req

What should I do if something is wrong with my order when it arrives?

If boxes arrive damaged, please take photos of the damage and call (877-447-4769) or e-mail us at [email protected] for further instructions. If you have any concerns about the condition of the plants, take photos and contact us as soon as

Can I return my plants?

Unfortunately, we are not able to accept returns on any of our plants. If your plants arrive damaged or you're dissatisfied with your order, please reach out to us ([email protected]) within 60 days of receipt of purchase so we can find a

Do you print a catalog?

No. Instead, we pass the savings on to you here on our website.

Can I request you carry a certain item?

Yes! We'd be delighted to hear from you. You are welcome to contact us any time.