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Ordering FAQs

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Who is Great Garden Plants?

With over ten years of experience selling plants online, GreatGardenPlants.com is your complete resource for high quality garden plants, succulents, perennials, groundcovers, shrubs and more - all shipped directly to your door. Located in Grand Haven

What products do you offer?

We specialize in a wide variety of sun perennials, shade perennials, long-blooming roses, colorful heucheras, durable coneflowers, & drought-proof sedum and sempervivum. We also have a wide selection of shrubs and hedge plants, and fast-growing groun

What product sizes are available?

Our plants are sold in sizes ranging from 3" for certain hardy succulents to true one-gallons for Proven Winners ColorChoice Shrubs. The complete guide to our plant sizes can be found here.

Does Great Garden Plants have a guarantee?

Here at Great Garden Plants, we've got you covered with our 60-day guarantee. We guarantee that you will be satisfied with your purchase and that your plants will arrive healthy, free of pests and diseases, and true to name. Have a problem with your

I placed an order and would like to add to or change it. How do I do that?

You can edit or cancel your order by logging in to your account here, if your order is not in the fulfillment stage, you will see a link to edit or cancel like in the example below (click here to view larger image):. If you are unable to edit or canc

Can I cancel my order?

You can edit or cancel your order by logging in to your account here, if your order is not in the fulfillment stage, you will see a link to edit or cancel like in the example below (click here to view larger image):. If you are unable to edit or canc

Gift Card Code Issue

Our format for selling gift cards has changed from 2021 to 2022. Therefore some gift card codes work in the cart and some work on the checkout page, so if you experience issues be sure to try your code in both places.

What should I do if something is wrong with my order when it arrives?

If boxes arrive damaged, please take photos of the damage and call (877-447-4769) or e-mail us for further instructions. If you have any concerns about the condition of the plants, take photos and contact us as soon as possible.

Can I return my plants?

Unfortunately, we are not able to accept returns on any of our plants. If your plants arrive damaged or you're dissatisfied with your order, please reach out to us ([email protected]) within 60 days of receipt of purchase so we can find a

Do you offer any kind of discount codes?

While we pride ourselves on quality and value, we do occasionally offer discount codes for even greater savings. The best way to find out about them is to sign up for our informative e-newsletter. You'll not only get advance notice of sales and offer

Do you print a catalog?

No. Instead, we pass the savings on to you here on our website.

Can I request you carry a certain item?

Yes! We'd be delighted to hear from you. You are welcome to contact us any time.

I've got plants in my cart and am trying to check out, but your site won't let me. What's going on?

Most likely, the issue is that certain plants in your cart cannot be shipped to your state due to agricultural restrictions. This will prevent you from checking out entirely until the restricted products are removed from your cart. To resolve this is

I see that a plant I bought is on sale. Can I apply a discount code or sale price to a previous purchase?

Unfortunately, our sale prices and offers are not valid on previous purchases.

Trouble Checking Out

Here are some common reasons which might cause issues with checkout:. If you are still having issues please email [email protected], be sure to include: